The "Invalid Shift" error typically occurs if the cache is cleared while the POS is active, and then you attempt to log in again. To resolve this issue, follow these steps:

1. Close the Existing Shift:

•    Log in to your POS system and navigate to the shift management section.
•    Close the existing shift that was active when the cache was cleared.

2. Reopen a New Shift:

•     After closing the existing shift, start a new shift.
•     This should reset the system and eliminate the "Invalid Shift" error.

By following these steps, you should be able to resolve the error and continue using the POS system without any issues.

If your Grubhub orders are not appearing on the POS, it could be due to a Grubhub-specific issue. To ensure that your orders are processed correctly, follow these steps:

1. Check Grubhub Tablet:

   – First, check the Grubhub tablet to see if the orders are displayed there. Sometimes, the issue may be with the integration between Grubhub and the POS system.

2. Manually Enter Orders:

• If the orders are visible on the Grubhub tablet but not on the POS, manually enter the order details from the Grubhub tablet into the POS. This ensures that the orders are processed and tracked properly.

While this may be a temporary solution, it helps maintain accurate order processing and customer satisfaction. If the issue persists, consider contacting Grubhub support or your POS provider for further assistance.

To issue a refund for an order, follow the steps provided in the link below for detailed instructions:

• Issue a Refund
•   Click on this link to view the steps to issue a refund: [How to Issue a Refund](https://myspiceapp.com/docs/how-to-issue-a-refund/ )

By following the instructions in this guide, you can successfully process a refund for an order.

To cancel an order, follow the steps provided in the links below for detailed instructions:

1. Cancel an Order Through POS

•    Click on this link to view the steps to cancel an order through the POS system: [How to Cancel an Order Through POS](https://myspiceapp.com/docs/how-to-cancel-an-order/) 

2. Cancel an Order Through the Dashboard

•    Click on this link to view the steps to cancel an order through the dashboard: [How to Cancel an Order Through the Dashboard](https://myspiceapp.com/docs/how-to-cancel-an-order-2/) 

By following the instructions in these guides, you can successfully cancel an order using either the POS system or the dashboard.

If your SpiceApp system is working slowly, follow these detailed steps to diagnose and resolve the issue:

1. Perform an Internet Speed Check Using Chrome

•   Open Chrome: Start by launching the Chrome browser on your Android device.
•   Search for Speed Test: In the address bar, type “speed test” and press Enter.
•  Run Speed Test: From the search results, tap on the “Run Speed Test” button.
•  View Results: Allow the test to complete and then review the results, including your download speed, upload speed, and ping.

2. Check Your Internet Speed

•    If the speed test results show a slower speed (1-2 Mbps), your internet connection might be causing the system to slow down.
•   Restart Your Router: Unplug your router, wait for about 30 seconds, and then plug it back in. Once the router is back online, run the speed test again to check for any improvements.

3. Restart the Application and Device

•   Close the SpiceApp POS Application: Ensure that the SpiceApp POS application is completely closed on your device.
•   Restart Your Tablet: If necessary, restart your tablet to refresh all system processes.
•  Reopen the Application: Once your tablet has restarted, open the SpiceApp POS application again.

4. Clear Cache and Re-login

•  Clear the Cache: Go to your device settings and clear the cache for the SpiceApp POS application to remove any temporary data that might be affecting performance.
•   Log in Again: After clearing the cache, log in to the SpiceApp POS application to see if the performance has improved.

By following these steps, you can effectively diagnose and address issues causing your system to work slowly.

 If your POS system is not operating and displays a “Service Timeout” error, follow these steps to resolve the issue:

1. Unplug the Power Cable

•    Locate the power cable connected to your POS system.
•    Carefully unplug the power cable from the power source.

2. Plug the Power Cable Back In

•    Wait for a few seconds to ensure the system has completely powered down.
•    Plug the power cable back into the power source.

By performing a power cycle, you can reset the POS system and potentially resolve the “Service Timeout” error.

If your system is not opening the SpiceApp application, follow these steps to troubleshoot and resolve the issue:

1. Perform a Speed Test for Your Device

•    Check your internet connection by performing a speed test. Click on the link below to test your device’s connection speed:

         https://www.speedtest.net/) 

2. Clear the Cache or Data of the SpiceApp Application

•    Close the Application:

             Ensure that the SpiceApp application is completely closed on your device.

•   Open the Settings App:

             Navigate to your device’s main menu and open the “Settings” application, typically represented by a gear icon.

•  Click on “Apps”:
•      Within the Settings app, scroll down and tap on “Apps” to access the list of applications installed on your device.
•  Select “SpiceApp POS”:

         From the list of installed apps, locate and select “SpiceApp POS”. This will open the app-specific settings and options.

•  Click on the “Clear Cache” Button:

          In the SpiceApp POS app settings, find and tap the “Clear Cache” button. This will remove any temporary data that might be causing the issue.

•  Confirm by Clicking “OK”:

       A popup window will appear asking you to confirm the cache clearance. Click the “OK” button to proceed.

By following these steps, you can troubleshoot and potentially resolve the issue preventing the SpiceApp application from opening.

 If your Fire POS application requires a login, follow these steps to successfully log in:

1. Open the Fire POS Application

•    Start by launching the Fire POS application on your device.

2. Enter Your Restaurant's Username and Password

•    On the login screen, enter the username and password associated with your restaurant. These credentials are typically provided by your restaurant's management or IT department.

3. Re-enter Your Username and Password

•    You may be prompted to re-enter your username and password for verification. Ensure you use the same credentials as before.

4. Select the Store Location

•    Once your credentials are confirmed, select the appropriate store location from the list provided. This ensures the POS system is configured for the correct branch of your restaurant.

By following these steps, you can log in to the Fire POS application and access the necessary features for your restaurant's operations.

If your SpiceApp POS system is not printing receipts, follow these troubleshooting steps to identify and resolve the issue:

1. Check Printer Settings and Connections:

       Ensure that the printer is powered on and properly connected. Verify that the network cables are securely plugged in and that the network port displays a green or yellow light, indicating a connection.

2. Verify Printer Connection:

•       Power down the printer and turn it back on while holding the “Feed” button. Release the Feed button 3-5 seconds after its turned on.
•       This should print the configuration info for the printer. 
•       Review and identify the IP Address information on the printout.
•       Check the IP address on this page. It should be `172.0.20.10X.` If the IP address is different, the printer may need to be reconfigured. Contact SpiceApp to reconfigure the printer.

3. Review Dashboard Settings:

•       Confirm that the IP settings on your SpiceApp dashboard match the printer’s IP address (usually 172.20.0.100). Incorrect settings could prevent printing.

If you’re experiencing issues with incomplete transactions or payments getting stuck while using a Bluetooth card reader, follow these troubleshooting steps:

1. Restart Devices:

•   iPad/Tablet: Restart your iPad or tablet to refresh the system.
•   FirePOS App: Close the firePOS app and restart your iPad/Tablet to ensure all processes are reset.

2. Restart the BLE Card Reader:

•  Unplug the Reader: Disconnect the Bluetooth card reader from the USB charging cable.
•  Power Off the Reader: Press and hold the power button on the side of the reader for 5 seconds until all lights on the power button turn off.
•  Wait and Restart: Wait for 10 seconds, then press the power button again to restart the reader.

3. Check Bluetooth Connectivity:

•  Bluetooth Settings: Ensure that Bluetooth is turned on and functioning properly on your iPad/Tablet.
•  Restart Bluetooth: If necessary, restart Bluetooth on your device to re-establish a connection with the card reader.

4. Reopen firePOS App and Retry:

•    After restarting the Bluetooth and the firePOS app, swipe the card again. This should resolve the pending transaction message and allow the payment to go through.

By following these steps, you should be able to resolve issues with incomplete transactions and payments getting stuck when using a Bluetooth card reader.

If your iPad is displaying a white screen and not functioning properly, follow these steps to resolve the issue:

1. Access the Side Menu:

•    Swipe to the right from the left edge of the screen to pull out the side menu.

2. Select Location:

•     In the side menu, tap on ‘Select Location’.

3. Pick Your Location:

•    Choose the appropriate location from the list provided.

This action will reload the app, and it should start working normally again. If the problem persists, consider restarting the iPad or contacting technical support for further assistance.

If your Caller ID is not functioning properly and customer details are not appearing, the issue may be with the Pi 4 device that handles Caller ID functionality. Here’s how to troubleshoot and resolve this issue:

1. Identify Your Pi 4 Device:

       The Pi 4 device is a small black box. In most locations, it is powered using Power over Ethernet (POE), which involves a black dongle.

2. Reboot the Pi 4 Device:

•  For POE-powered Pi 4:
•      Unplug the CAT6 cable connected to the black dongle. This will power off the Pi 4.
•      Wait for 10 seconds.
•      Plug the CAT6 cable back in to restart the Pi 4.
•  For Non-POE Pi 4:
•      Locate the micro USB cable connected to the black box (Pi 4).
•      Unplug the micro USB cable.
•      Wait for 10 seconds.
•      Plug the micro USB cable back in to restart the Pi 4.

By following these steps, you should be able to resolve issues with the Caller ID not displaying customer information. For more detailed instructions with images, please refer to our [documentation](https://myspiceapp.com/docs).

If you are receiving duplicate prints for a single online order, this issue can usually be resolved by restarting the POS1 application, which handles auto-acceptance and printing for online orders. Follow these steps to fix the problem:

1. Close the POS1 Application:

• Close the POS1 application completely. Ensure it is not running in the background by clicking the square button in the bottom of the POS.
• Press on the application and swipe up or swipe to the right until you reach the end and click on the"CLEAR ALL" button to close all open applications

2. Reopen the POS1 Application:

• After closing the application, reopen it to reset the system.

POS1 is responsible for the auto-accept and print functionality for online orders. Restarting the application can help resolve any glitches causing duplicate prints.

By following these steps, you should be able to stop receiving duplicate prints for a single online order. If the issue continues, consider checking for software updates or contacting technical support for additional assistance.

### FAQ: How to Check if a Customer Was Double Charged for the Same Order

#### Question:

**How can I check if a customer was double charged for the same order and process a refund if necessary?**

#### Answer:

To verify if a customer was double charged for the same order and process a refund, follow these steps:

1. Log in to the Dashboard:

   - Start by logging into your Dashboard.

2. Navigate to the Orders Page:

   - Click on the “Orders” tab in the navigation menu to access the orders page.

3. Search for the Order:

   - Use the search function to find the specific order in question.

4. View the Order Details:

   - Once you find the order, click on the “View” button to open the order details.

5. Check the Payment Status:

   - Verify if the status of the order is marked as “paid.”

6. Review Transactions:

   - Click on the “Transaction” tab.

   - Then, click on “Transfers” to view the payment details.

7. Check for Duplicate Charges:

   - Search for the order within the transfers section.

   - Look for more than one transaction with the same price and order number, which could indicate a double charge.

8. Process a Refund (if a double charge is confirmed):

   - Go back to the Orders page and search for the order again.

   - Click on the “View” button to open the order details.

   - In the payment status section, click on the dropdown menu.

   - Select the “Refund” button to process a refund for the duplicate charge.

By following these steps, you can confirm whether a customer was double charged and take appropriate action to issue a refund if necessary.

To enable automatic receipt printing, you need to configure the receipt printing options for each POS device individually. Follow these steps to update the settings from the Dashboard:

1. Access Device Settings:

       Log in to your Dashboard and navigate to `Settings`.

2. Select Device Settings:

       In the "Settings" menu, select "Device Settings".

3. Choose the Device:

       From the device selection dropdown, choose the device name (e.g., POS1 or POS2).

4. Open the Setup Options Tab:

       Once the device is selected, go to the "Setup Options" tab.

5. Enable Automatic Receipt Printing:

     - In the "Setup Options " tab, confirm that Auto Print Receipt is enabled

     - Confirm "Enable Printer" is set to "Active" and the IP Address is correct

     - Click on the "Submit Changes" if any changes were made

By following these steps, you can configure each POS device to print receipts automatically, streamlining your checkout process.

If an order is marked as complete but still appears in total sales/POS, it may not have been fully processed in the system. Follow these steps to ensure the order is correctly marked and removed from total sales/POS:

1. Access Your Dashboard:

     Log into the Dashboard.

2. Go to Orders:

     In the Dashboard, select the "Orders" option to view all current and past orders.

3. View the Specific Order:

     Find the order in question and click on the "View" button to open the detailed view.

4. Mark the Order as Complete:

    Within the order details, click on the "Mark Complete" button to ensure the order is fully processed and removed from the total sales/POS.

By following these steps, you can ensure that the order is properly marked as complete and does not incorrectly appear in your total sales/POS reports.

To temporarily disable online ordering, navigate to the Dashboard, Here are the steps to disable online ordering:

1. Login to your Dashboard.
2. Select "Settings" in the side menu.
3. Click on "Store Settings".
4. Find the "Online Ordering" option and disable it

Note: Our system does not automatically turn online ordering back on the next day. You’ll need to manually turn it back on when you’re ready to resume taking orders.

If a card payment is showing a pending status and you need to verify it, follow the steps outlined in the guide provided at the link below:

    https://myspiceapp.com/docs/dashboard-change-order-status/ 

This guide will walk you through the necessary steps to clear the pending payment status and ensure the transaction is processed correctly.

If the expedite screen is not displaying items immediately for online orders, it may be due to an issue with the POS1 (the main POS) machine. Follow these steps to resolve the issue:

1. Check the POS1 Machine:

    Ensure that the POS1 machine is powered on and running. This machine is critical for processing and displaying online orders.

2. Verify the App Status:

    Make sure the app on the POS1 machine is open and running. If the app is not running, the online orders will not be processed.

3. Ensure Auto Accept Mode is Enabled:

   - The POS1 machine should be set to auto accept mode. If this mode is not enabled, online orders may get stuck in the “received” status and not appear on the expedite screen.

By following these steps, you can ensure that online orders are processed correctly and displayed on the expedite screen without delay.

If you are experiencing issues where items are being removed from the workstation screen automatically without any manual action (false click issue), it is likely due to static buildup on the capacitive screen caused by food particles. Here are the steps to resolve this issue:

1. Power Down Completely:

    Turn off the workstation completely to ensure it is not in use during the cleaning process.

2. Clean the Screen:

    Wipe the screen thoroughly with a clean, dry cloth to remove any food particles and reduce static buildup. Avoid using wet or abrasive materials that could damage the screen.

3. Restart the Workstation:

    After cleaning the screen, power the workstation back on and check if the issue is resolved.

By following these steps, you should be able to eliminate the false click issue caused by static buildup and food particles on the capacitive screen. If the problem persists, consider checking for software updates or contacting technical support for further assistance.

Your POS/KDS screen might be entering sleep or power-saving mode due to inactivity. You can fix this by adjusting the screen timeout settings.

Step 1: Access the Settings Menu

Begin by unlocking your tablet and locating the “Settings” app on your home screen or in your app drawer. Tap on the “Settings” icon to open the menu, where you can customize various aspects of your tablet’s functionality.

Step 2: Navigate to Display Settings

Within the Settings menu, scroll through the list of options until you find a section labeled “Display” or “Screen.” This section contains settings related to your tablet’s screen appearance and behavior. Tap on “Display” to enter this submenu.

Step 3: Adjust Screen Timeout Duration

Once inside the Display settings, look for an option that says “Screen Timeout” or “Sleep.” This setting controls how long your tablet remains active before the screen automatically turns off to save power. Tap on this option, and you will be presented with different time intervals. Select a longer duration that suits your needs or choose “Never” if you want to keep the screen on indefinitely.

These steps should help you adjust your tablet’s screen timeout settings effectively.

If your KDS workstation is not displaying an order, follow these detailed steps to resolve the issue:

1. Close the Application

    Exit the SpiceApp POS application on your workstation to ensure no data is being processed while you perform the reset.

2. Open the Settings App

    Navigate to your device’s main menu and open the “Settings” application. This is usually represented by a gear icon.

3. Click on “Apps”

   Within the Settings app, scroll down and tap on “Apps” to access the list of applications installed on your device.

4. Select “SpiceApp POS”

   From the list of installed apps, locate and select “SpiceApp POS”. This will open the app-specific settings and options.

5. Click on the “Clear Data” Button

    In the SpiceApp POS app settings, find and tap the “Clear Data” button. This will remove all stored data for the application, effectively resetting it.

6. Confirm by Clicking “OK”

   A popup window will appear asking you to confirm the data clearance. Click the “OK” button to proceed.

By following these steps, you should be able to reset the SpiceApp POS application and resolve the issue of orders not showing on your KDS workstation.

1. Verify menu item is set correctly in EZ Menu

2. Start by logging into EZ Menu. You can access EZ Menu at https://spiceapp.us/ezmenu or from your dashboard.  

3. Click on the three horizontal line on top left corner to open the side menu.

4. From the side menu click on “List all Active Items”. This will display a list all active items in the menu

5. In the search bar type the name of the item or use the scroll to find the item.

6. If item is present, open the item

7. Click on “Location” button and confirm the given location is listed.

8. Click on “Category” to make sure that the item is listed in the correct category.

9. If item is NOT present in the active items list, it could be disabled. Sometimes, items can be disabled inadvertently.

10. You can verify this by opening side menu again and click on “Show Archives”

11. Then click on “List all Archived Items” on the top right corner of EZ Menu

12. Use the search bar or scroll item list to find the item.

13. If item exist, open the item and select “Enable Product”, then click save. This will move the item to Active Items list.

14. Exit Archive mode by clicking ‘x’ next to Archive view on top right corner. 

To change the password for your login portal, follow these steps:

1. Visit the Password Reset Page:

•    Go to the password reset page at [https://taqeout.com/#/passwordreset](https://taqeout.com/#/passwordreset). 

2. Follow the Instructions:

•    Enter your registered email address and follow the on-screen instructions to reset your password.

By following these steps, you can easily change your login portal password.

To find or change an employee’s login PIN, follow these steps:

1. Access the Dashboard:

    Log in to your account and navigate to the Dashboard.

2. Go to Employees Section:

     In the Dashboard, select "Employees".

3. View All Employees or Search by Phone:

     You can either click on "Show All Employees" to view the complete list or use the search function to find the employee by their phone number.

4. Open Employee View:

•    Click on the employee’s name to open their detailed view.

5. Find or Change the PIN:

•    In the employee’s details, you will see their current PIN. If you need to change it, you can do so here as well.

Following these steps will allow you to find an employee’s login PIN or change it as necessary.

If an item is showing as available on the POS but not online, it is likely enabled for POS only. Follow these steps to make the item available both on POS and online:

1. Login to EZMenu

    Login into EZ Menu by clicking on the following link https://spiceapp.us/ezmenu or from your dashboard.

2. Uncheck POS Only

     - Find the specific item that is causing the issue.

     - Uncheck the “POS Only” option for this item to ensure it is available both on the POS system and online.

By making this adjustment, the item should now be visible to customers ordering online as well as through the POS system.

You can reach us anytime by calling 484-857-1000 or you can visit https://chat.spiceapp.us to chat directly with us. You can also access chat from the side menu on your POS home page.

If items in your Clover inventory are not syncing to the “Configure Menu Items” page for the KDS, follow these steps to resolve the issue:

1. Resync Menu Items:

   - Go to the `Settings` menu and navigate to `Menu Items`.

   - Click on the `Resync` button to manually sync your inventory with the KDS.

2. Check Workstation Assignment:

   - Verify if the category item is added to the correct workstation (e.g., WS1 or WS2).

   - Items need to be properly assigned to a workstation to appear on the KDS.

3. Restart the App:

   - If the item is correctly added but still not displaying, try restarting the app.

   - After restarting, check again to see if the items have synced to the “Configure Menu Items” page.

By following these steps, you should be able to resolve the syncing issue and ensure that your inventory items are correctly displayed on the KDS configuration page.

If you notice that items are missing from your Clover Dashboard order on the Kitchen Display System (KDS), or if you're encountering other Clover setup-related issues, follow these steps:

1. Resync the Menu:

   - Sometimes, items may not display correctly due to syncing issues. To fix this, go to your Clover settings and perform a menu resync to ensure all items are updated and properly displayed on the KDS.

2. Adjust KDS Display Settings:

   - If you have only one KDS display, try changing the KDS type from “Item” to “Category.” This adjustment can help in organizing and displaying the items more effectively on the screen.

3. Clear Clover Cache:

   - Cache issues can cause display problems or other setup-related issues. Clear the cache on your Clover system to remove any outdated or corrupted data that might be affecting performance.

By following these steps, you should be able to resolve the issue of missing items on the Clover Dashboard and address related setup issues. If the problem persists, consider reaching out to Clover support for further assistance.

If you need assistance with setting up your Clover system, please visit the following link for a detailed guide and resources:

   - https://www.clover.com/appmarket/apps/PC14ZR6J5NGR0 

This link will provide you with step-by-step instructions, support, and additional tools to help you set up your Clover system successfully.

If you're having trouble logging into Clover KDS, you can try the following steps to resolve the issue:

1. Clear Cache:

   - Start by clearing the cache on your browser. This often resolves login issues by removing outdated or corrupted data.

2. Access SpiceApp via Clover Dashboard:

   - After clearing the cache, log into your Clover Dashboard as usual.

   - Once logged in, click on the SpiceApp link from the Clover Dashboard to access the KDS.

3. Request a Password Reset:

   - If clearing the cache and re-accessing the SpiceApp link doesn’t resolve the issue, you can request a password reset. We can send you a reset password link to regain access.

By following these steps, you should be able to resolve login issues with Clover KDS. If the problem persists, consider reaching out to support for further assistance.