How can we help you grow today?
Step-by-step guides, video tutorials, and answers — built for restaurant owners by restaurant tech experts based right here in Philly.
Get help your way
Read the docs, watch a video, or talk to a real person — whichever gets you back to running your restaurant fastest.
Browse the Docs
Searchable, step-by-step articles on every feature — from setting up your first menu to mastering the AI Dashboard.
Open documentation →Watch Video Tutorials
Short, screen-recorded walkthroughs on YouTube. Perfect for showing a new team member how something works.
Visit our YouTube →Talk to Support
Stuck? Our Philly-based team responds in minutes — by chat, email, or phone. We even visit on-site for tri-state clients.
Contact support →Find help for any part of your restaurant
Pick a category to jump straight into the relevant guides and videos.
Getting Started
Onboarding, first-day checklist, hardware unboxing.
Point of Sale
Taking orders, payments, tabs, tips, splits, discounts.
Online Ordering
Menu, branded site, delivery zones, scheduled orders.
Kitchen Display (KDS)
Stations, ticket flow, prep times, monitoring.
AI Dashboard
Sales insights, marketing suggestions, one-click campaigns.
AI Phone Answering
Call routing, order-taking, reservations, voicemail.
Caller ID & Customers
Recognize regulars, build profiles, capture leads.
Marketing & Loyalty
Email, SMS, push, coupons, combos, loyalty points.
Reports & Analytics
End-of-day, item performance, labor, tax exports.
Hardware & Devices
Terminals, printers, KDS screens, cash drawers, networks.
Billing & Account
Subscription, invoices, team access, plan changes.
Integrations
Worldpay, Clover, accounting, third-party tools.
Popular articles
Video tutorials
SpiceApp in 5 Minutes — Full Platform Tour
The fastest way to see what every part of SpiceApp does.
Setting Up Your Online Ordering Site
Menu, hours, delivery zones, and going live in one sitting.
AI Dashboard: Your Marketing Co-Pilot
From sales insight to launched campaign in one click.
Caller ID Magic: Knowing Your Regulars
The feature your Toast and Square setup never had.
What's new in the Help Center
Fresh guides covering recent features and your most-asked questions.
Introducing POS Lite — the browser-based tier
A complete walkthrough of our new self-serve POS Lite plan, who it's built for, and how to upgrade to full POS later.
UpdatedAI Dashboard now supports SMS campaigns
Send AI-suggested SMS offers alongside email and push. Updated guide covers compliance, opt-in, and segmentation.
New GuideSwitching from Toast, Square, or Clover
A complete migration guide — data export, hardware swap, training your team, and hitting your first day live.
Frequently asked questions
The things every new restaurant owner asks us during their first call.
How long does onboarding take?
Do you offer in-person training in the Philadelphia area?
What hardware do I need to get started?
Can I import my data from my old POS?
Is there a contract?
What's the difference between SpiceApp POS and POS Lite?
How does support work after I'm live?
Still need a hand? Talk to a real human.
Our Philly-based team has been doing this with restaurants for years. Pick the channel that works for you — we'll get you back to running your restaurant.
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