---
title: How to Issue a Refund
description: "This guide provides a step-by-step process on how to refund a paid order. It is useful for anyone who needs to refund an order and wants clear instructions on how to do so.   ### 1. Select the order   …"
url: "https://myspiceapp.com/docs/how-to-issue-a-refund/"
updated: "2026-02-26"
category: Fire POS (v2)
---

# How to Issue a Refund

This guide provides a step-by-step process on how to refund a paid order. It is useful for anyone who needs to refund an order and wants clear instructions on how to do so.

 

### 1. Select the order 

     Click on order in the top-right. Then select the paid tab. After selecting the paid tab, select the order that you would like a refund.

![](https://myspiceapp.com/tutorials/poslite/refund_pos/231115-164247-1.png)

 

### 2. Click on the "ADJUST" button

      When you click on the adjust button. The tip screen will appear.

![](https://myspiceapp.com/tutorials/poslite/refund_pos/231115-164247-2.png)

 

### 3. Click on the "REFUND" button.

![](https://myspiceapp.com/tutorials/poslite/refund_pos/231115-164247-3.png)

 

### 4. Click on the "Refund Amount" textbox 

      Enter the refund amount.

![](https://myspiceapp.com/tutorials/poslite/refund_pos/231115-164247-4.png)

 

### 5. Enter refund details

   Click on the "Refund Reason" dropdown and select a reason for the refund. Enter a note in the "Refund Note" textbox if you have any. Then click on the "ISSUE REFUND" button.

![](https://myspiceapp.com/tutorials/poslite/refund_pos/231115-164247.png)

 

### 6. Next Steps

      After you issue a refund. If you would like to place another order. Click on the following links to view tutorials on the different types of orders.

Links:

- [Pickup Order](https://myspiceapp.com/docs/2244/)
- [Dine-in Order](https://myspiceapp.com/docs/how-to-place-a-dine-in-order/)
- [Delivery Order](https://myspiceapp.com/docs/how-to-place-a-delivery-order/)